Krex Computers in Lincolnwood, IL Closed now

Reviews about Krex Computers

• ★ ★ ☆ ☆ ☆

  March 30, 2019, by Keith Lebel
  Horrible service. I tried to get an HP ProBook with Krex. I ordered it on Thurs @ 8am. They had no communicatiion with me at all during the process- no email. Nothing. I started calling them on Friday late morning just to make sure the order was received. I was sent to a voicemail. I left a message. Nothing. Called back a few hours later and spoke with someone who could NOT check my order status. He said they'd call me back. I called again a few hours- "let me check if the person who can help you is available"- he referenced that I needed to talk to the manager and he had been in meetings... really? I need to wait for the manager to call me back to check on my order status? Really? Told the guy that I needed to hear back by end of business day, gave him my cell. Nothing. Called back at 5:30pm CST. Was on hold for 19 minutes. Finally talked to "Al" (manager?). He had poor communication skills, short on the phone. Was not at all apologetic about anything. Said he had an ETA of 9/3. I asked him to cancel the order. Good riddance. Fun fact too- when you are on hold on the phone, their spiel advertises computers they custom build... and they can put in a 5 and 1/4 or 3 and 1/2 inch FLOPPY drive. REALLY!?!?!?! Krex appears to be stuck in 1986 when they were founded. Horrendous. Buyer BEWARE!!!!!!